Tuesday, January 25, 2011
Final Exam - Take Home - Due February 6
Final Exam – MBA Digital Marketing
Due -February 6 – Email by 9 PM
Please email me your final exam by 9 PM February 6. You may send it on a Word Doc, so that I can make notes/comments. Plan to create a http://issuu.com/ document, so that you can load it into your blog. The Issuu should be done by Februrary 10.
Grading -
New, insights beyond what was discussed in the classroom – excellent examples – 20 to 17
Concise, impact analysis – with appropriate supporting examples – 16 -12
Long descriptive narrative, no clear conclusions – ok examples – 11 – 8
Description – no analysis, difficult to follow – unsatisfactory – 7 + lower
1. Read the entire article – then choose one Resolution that you think would have the most + positive impact on a hotel's internet success -
Provide your analysis:
Why do you feel this particular Resolution is most important – for what types of hotels
What additional actions would give that Resolution even greater impact – drive more impressive results
Research 3 examples of hotels (or other businesses) that are successfully executing this Resolution online
Take screenshots of each example
Comment below the screenshot how the examples you have chosen supports the selected Resolution
2.From the article, what role does technology play in a hotel's internet strategy success? If you are an independent, limited budget hotel (or business) what steps would you take to compete effectively online?
Research 2 hotels or businesses that are creatively reaching customers, without expending large resources – as the large chains are capable of doing.
Take screen shots of those examples, include in your answer
From the Build Your Own Brand video series – what are they KEY elements to online branding, according to Loic LeMeur?
Research 2 hotels or businesses that are using the KEY elements successfully, in your view
Take screenshots, include in your answer comment on why you have chosen these 2 examples
From the Build Your Own Brand video series – choose any 2 online tools that were mentioned:
Include a text link to each tool
Describe how a hotel could use these tools to effectively engage their customers
What actions would be needed to put the tools in place, in a hotel?
How could the selected tools be utilized across channels
What problems would the use of the selected tools solve
What problems would the selected tools create
Why did you selected these specific tools
Select 5 of of the following terms. Define in your own words – include a screenshot example of each term
Location based services
Plug and Play
White Label
Rate Parity
PPC
Social Rewards
Aggregator site
Social commerce
Tweets
Social Media
Show us your Prezi - Jan 26 Class
Today is your opportunity to show your creative side. The assignment over the holidays was to imagine an exception customer service made possible by gesture base computing seen in the TED Talk Sixth Sense.
So each person can present their idea - a prize to
1. the most imaginative
2, most useful.
Tuesday, January 11, 2011
Tuesday, January 4, 2011
Class Assignment - Jan 5

Class assignment - use Prezi and post in your blog
1. Choose a hotel
2. Locate 4 different review sources – take screen shots
3. Analysis – what impression on guests do the review create
4. Create a plan - detail
- How you would use the review comments for customer engagement
- How you would capitalize on positive impression
- How you would correct negative impression of the hotel
Reputation - Monitoring and Measuring
Date Revisions

Date revisions
1. Take home final on January 19
- Case study with researched online examples to support your analysis
- Impact and Implications for 2 different tools, that we have seen in class
- Posted in your blog by 9 PM
2. We will have class January 26 – present your exceptional service idea on Prezi
Voting and a prize for most customer relevant and innovative
3. Net Literacy course completion date – January 30
2 question Quiz for videos 16 - 21

Welcome back...the quiz is available until Thursday, 11 PM...click here